“Amazing experience! Excellent communication and value”

Wow! I had an amazing experience from start to finish. I approached Cozumel H2O based on the high TripAdvisor rating and I was not disappointed.

I received a prompt and thorough response to my initial email with plenty of information. Once I was ready to proceed I was asked to make a small deposit via PayPal to secure the booking. The instructions received were very clear in terms of how to get to the port, meeting time/location etc.

My ship had docked in the ‘downtown’ cruise terminal, the local taxis knew exactly where I was going (a lot of scuba/snorkelling tours use the ‘La Caleta’ port so the drivers go here frequently). It cost $10 to go from the downtown cruise terminal to La Caleta port, and only took about 10 minutes or so.

When I arrived I met Miguel who was loading up the boat and had equipment waiting for me (I had supplied sizing information in advance by email as requested). He was very friendly and asked me to sign the necessary paperwork prior to our departure. I met another couple from the USA who were diving as well, so there was 3 of us in addition to Miguel on this excursion.

Our boat left promptly and we got kitted up on the journey to the dive site. We were given a lot of choices of dive site and decided on two which would show us a lot of marine life. At the first site Miguel ran through some information before we went into the water and dived the first site.

The marine life was incredible! Miguel was fantastic in terms of allowing us to set our own pace and showing us the various fish and coral, including many fish, lobsters, even a large nurse shark! This was my first ‘warm water’ dive and we dived to around 20 metres for around one hour.

After the first dive we got back on the boat and we went to a small pier by the shore for our surface interval where we were given more bottles of water and fresh fruit. Afterwards we headed to the second dive site which again was utterly amazing in terms of the marine life, visibility and general experience.

Any time I ever come back to Cozumel I will be booking a dive with Cozumel H20 – I felt so at ease the whole day and it was the highlight of my cruise holiday. I highly recommend Cozumel H2O instead of the cruise-line shore excursions as the group size is smaller, you get more individual attention from the instructor and most importantly more time actually in the water diving!

Thank you Miguel and Loes, see you in a few months for my next visit!


Trip Advisor